jwags Posted June 12, 2012 Share Posted June 12, 2012 I am looking for some help. Have not been able to get on "Chat". Please help.Jwags Link to comment
TheCakeIsAlive Posted June 12, 2012 Share Posted June 12, 2012 Could you please explain in what way you can't get into chat?Do you get an error? Or does the page not load? Without more specific information I'm afraid it will be very difficult to pinpoint the issue. Link to comment
jwags Posted June 12, 2012 Author Share Posted June 12, 2012 The page does not load after I click on the the drop down menu under "more" then try to go into chat room Link to comment
High on Lullabies Posted June 12, 2012 Share Posted June 12, 2012 What error (if any) does it display when you click on the chat room link? Or does it simply stay on the page you attempted to enter the chat room from?I have checked your account and there doesn't appear to be any problem from a forum perspective, so the most likely culprit is probably some sort of Java error. I'd suggest making sure you're using the latest version of Java Link to comment
Enkidom Posted June 12, 2012 Share Posted June 12, 2012 I'm not sure what you mean by the drop down menu. Can you see a list of tabs above the post section here? One of them should be titled "Chat Room". If you click on this it should take you to a screen where it says "Authenicating via HTTP", then takes you to the chat room "off topic" section. If it doesn't, what kind of error message are you getting? Link to comment
jwags Posted June 14, 2012 Author Share Posted June 14, 2012 I can't see the list of tabs you are talking about. It says I being taken away from the Sneezeforum.com page. Link to comment
Bombast Posted June 17, 2012 Share Posted June 17, 2012 I was having the exact same problem. You need to reload Java, I think it's version 8, and just keep repeating the process till it works. I know it's really frustrating. Good thing I finally got it done before my hair started falling out. Link to comment
melonbun Posted June 22, 2012 Share Posted June 22, 2012 I was having a similar problem all of yesterday, after updating to the latest version of Java.Everytime I tried loading the Chat Room (on any browser) I got an application error that read:UnsignedAccessViolationExceptionUnsigned application requesting unresticted access to systemUnsigned resource: http://client1.addonchat.com/current/AddonChat_signed_en.jarAfter a bit of googling, I have resolved my Java issue and will share my findings here in case anyone else runs into this problem. P.S. I'm not sure if the Mac solution provided in the link below works, but the feedback from other users in that thread was positive.Windows: http://www.java.com/en/download/help/clearcache_upgrade.xmlMac: http://forums.macrumors.com/showthread.php?t=1388403Here's a quick summary of the Windows cause and solution:Applications that don't work after the Java upgrade may be caused by an error in the Java Cache.Clearing the cache may resolve the problem (it solved mine). Please follow the steps below for resolving clearing the cache:Close the Java application or applet [the Chat Room] Open Java Control Panel [start --> Control Panel --> Programs --> Java Control Panel]Click Settings under Temporary Internet FilesClick Delete Files [Note: This deletes all the Downloaded Applications and Applets from the cache.]Click OK on Delete Temporary Files windowRestart your application or applet [the Chat Room]Hope that helps. Link to comment
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